"Unable to start: Can't run with the video card in this system.." Don't get why! «1…78910111213…21...Next Go

chesterbigbird

@Gamingbross007
Have you tired maybe reseating your graphics card?
(disconnecting from the motherboard and re connecting.) If you are unsure on how to do this then do not try it.
I think you have tried everything game related to fix this issue. Which leads me to think it maybe hardware or driver issues (or OS issues.)
Have you tried playing other games? other then the sims?
I did notice you had a few GameBar errors in your dxdiag.
http://www.intowindows.com/how-to-disable-the-game-bar-in-windows-10/
GameBar has been known to cause issues.

chesterbigbird

@ChelleJo
Maybe you can help with this Problem.. AMD card problem (i know you have Nvidia now though )

Gamingbross007

@chesterbigbird I have done all of these apart from reseating the card.

phoebebebe13

@Gamingbross007 Unfortunately most of us that help in tech play on Nvidia/intel and why chester suggested you speak to @ChelleJo . She knows the ins and outs of AMD with this game.

Gamingbross007

I was think of later this year getting a gtx 1080 or ti variant @phoebebebe13

phoebebebe13

@Gamingbross007 If your a heavy gamer or game at higher resolutions the 1080 ti would be a good choice. It's hard for us to help with AMD because most of us don't use AMD. If Chelljo or another AMD user comes on the board they can assist you with AMD and hopefully help fix your issue for now until you decide to invest in Nvidia. There is a lot more help on these boards for Nvidia users.

Gamingbross007

@chesterbigbird I have been able to play many other games apart from CSGO which gives me the error message of failed to create d3d device.

chesterbigbird

Gamingbross007 wrote: »

@chesterbigbird I have been able to play many other games apart from CSGO which gives me the error message of failed to create d3d device.

That error points toward a graphics driver issue.
Have you completely uninstalled your driver?
I recommend using this

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Uninstaller via add/remove programs in control panel then run the program above. Then install a fresh driver.

Gamingbross007

@chesterbigbird I have done this but it still doesn't work I also have graphics issues with Terraria not loading also surgeon simulator doesn't load also I now get bellow 30fps in euro/usa truck simultor even with graphics on low.

chesterbigbird

Gamingbross007 wrote: »

@chesterbigbird I have done this but it still doesn't work I also have graphics issues with Terraria not loading also surgeon simulator doesn't load also I now get bellow 30fps in euro/usa truck simultor even with graphics on low.

I would say this is hardware related then. You may have a failing card. Or a psu that's not dishing out enough power.

MidoriHana

I NEED HELP!!!
i have did the Origin turn off thingy, i have reset my computer, i have updated drivers and my video card. My video card is a GeForce GTX 750 Ti and running version 382.05. I lasted played sims4 in March and just tried to get back on......when i clicked to loaded it, Origin updated......
Please Help!!

rosemow

MidoriHana wrote: »

I NEED HELP!!!
i have did the Origin turn off thingy, i have reset my computer, i have updated drivers and my video card. My video card is a GeForce GTX 750 Ti and running version 382.05. I lasted played sims4 in March and just tried to get back on......when i clicked to loaded it, Origin updated......
Please Help!!

Hello @MidoriHana
Try uninstalling and reinstalling origin and see if that helps the issue.

MaryJos

So is this an AMD issue ? I've just gotten this error message and did everything except for re-installing Origins which I'll do now...

rosemow

MaryJos wrote: »

So is this an AMD issue ? I've just gotten this error message and did everything except for re-installing Origins which I'll do now...

Hello .
I am sorry that you are having this issue.
If the issue remains after reinstalling Origin, try doing the things in this link, if you haven't already done them
http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/

MaryJos

Thanks, but I'm starting to think it's a card problem now since none of my games work...

rosemow

MaryJos wrote: »

Thanks, but I'm starting to think it's a card problem now since none of my games work...

Try checking to make sure that your graphics drivers are up to date.
If you recently installed new drivers, perhaps uninstall it and reinstall the drivers again.

MaryJos

rosemow wrote: »

MaryJos wrote: »

Thanks, but I'm starting to think it's a card problem now since none of my games work...

Try checking to make sure that your graphics drivers are up to date.
If you recently installed new drivers, perhaps uninstall it and reinstall the drivers again.

I uninstalled drivers completely and re-installed and it worked yay ! Thanks !

rosemow

MaryJos wrote: »

rosemow wrote: »

MaryJos wrote: »

Thanks, but I'm starting to think it's a card problem now since none of my games work...

Try checking to make sure that your graphics drivers are up to date.
If you recently installed new drivers, perhaps uninstall it and reinstall the drivers again.

I uninstalled drivers completely and re-installed and it worked yay ! Thanks !

I am glad that the issue has been fixed That is great!

Shay9153

> @rosemow said:
> princessdiii123 wrote: »
>
> please help :( it says video card error what to do :(
>
>
>
>
> Hello @princessdiii123.
>
> This link refers to your message.
> http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/
>
> Could you please post all of your DiaxDiag info? It will take multiple posts.
>
> To gather a DXDIAG on your computer, do this :
> Press and hold the Windows key and the letter R on your keyboard
> You will see a Run box in the lower-left corner of your screen
> Type dxdiag in the text field
> Click OK
> Click the Save All Information button, found on the bottom of the DXDIAG report
> Then copy and paste the information from where you saved it, to here in this thread.

Sims 4 wont work on my computer either, can I post dxdiag?

rosemow

Shay9153 wrote: »

> @rosemow said:
> princessdiii123 wrote: »
>
> please help it says video card error what to do
>
>
>
>
> Hello @princessdiii123.
>
> This link refers to your message.
> http://sims4.crinrict.com/en/2014/09/cant-run-with-the-video-card-in-this-system/
>
> Could you please post all of your DiaxDiag info? It will take multiple posts.
>
> To gather a DXDIAG on your computer, do this :
> Press and hold the Windows key and the letter R on your keyboard
> You will see a Run box in the lower-left corner of your screen
> Type dxdiag in the text field
> Click OK
> Click the Save All Information button, found on the bottom of the DXDIAG report
> Then copy and paste the information from where you saved it, to here in this thread.

Sims 4 wont work on my computer either, can I post dxdiag?

Hello @Shay9153
Are you getting the same message? If you are , check to see that your graphics drivers are uptodate.

Try turning off origin in-game and see if that helps. To do that, go,to Game Library in Origin . Right click on The Sims 4 picture. Click on “Game Properties”. Then untick the box that enables origin in-game,

If the issue remains , you can post your DxDiag information here.

MidoriHana

> @rosemow said:
> MidoriHana wrote: »
>
> I NEED HELP!!!
> i have did the Origin turn off thingy, i have reset my computer, i have updated drivers and my video card. My video card is a GeForce GTX 750 Ti and running version 382.05. I lasted played sims4 in March and just tried to get back on......when i clicked to loaded it, Origin updated......
> Please Help!!
>
>
>
>
> Hello @MidoriHana
> Try uninstalling and reinstalling origin and see if that helps the issue.

Okay i uninstalled and reinstalled origin and no beuno :( by chance do you have a walk through guide as far as doing the drivers?

rosemow

MidoriHana wrote: »

> @rosemow said:
> MidoriHana wrote: »
>
> I NEED HELP!!!
> i have did the Origin turn off thingy, i have reset my computer, i have updated drivers and my video card. My video card is a GeForce GTX 750 Ti and running version 382.05. I lasted played sims4 in March and just tried to get back on......when i clicked to loaded it, Origin updated......
> Please Help!!
>
>
>
>
> Hello @MidoriHana
> Try uninstalling and reinstalling origin and see if that helps the issue.

Okay i uninstalled and reinstalled origin and no beuno by chance do you have a walk through guide as far as doing the drivers?

Hello
These links may help
http://www.nvidia.com/object/IO_13955.html
https://help.ea.com/en-us/help/pc/finding-devices-and-updating-drivers/

MidoriHana

@rosemow Still not working, i updated drivers.....and i dont think its a card issue because simcity loads right up....should i uninstall sims4 and reinstall and see if that works?

rosemow

MidoriHana wrote: »

@rosemow Still not working, i updated drivers.....and i dont think its a card issue because simcity loads right up....should i uninstall sims4 and reinstall and see if that works?

If you haven't already done this, repairing the game may help. To do that, right click on the sims 4 picture in Origin and click repair.

Try shutting down your computer completely again, Then restart the computer, log into Origin. and see if that helps.

If the issues remain, you could try uninstalling and reinstalling the sims 4 game. If you do, make a back up copy of the sims 4 folder first.

MidoriHana

I am still getting error and i refuse to think my video card is outdated for sims4 yet i keep getting the error......i am legit about to cry...i really want to purchase the new pack but afraid i wont even be able to play it.