Everytime i play the Sims 4 it crashes after around 5 minutes of Gameplay, sometimes i get lucky and it will last around 30 minutes, however this is rare. I have been on countless threads and tried many solutions in order to fix it but none of them work. I have tried running it in Windowed mode, disabled origin, updated my disk drivers, ran it in the lowest graphics ect... but it always crashes to desktop. I dont think its my laptop but i have included my system info anyway. If anyone can offer a solution, it would be much appreciated :)
System Information
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Time of this report: 9/27/2014, 15:17:24
Machine name: KATIES-DELL
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 7520
BIOS: InsydeH2O Version 03.72.24A10
Processor: Intel(R) Core(TM) i7-3612QM CPU @ 2.10GHz (8 CPUs), ~2.1GHz
Memory: 8192MB RAM
Available OS Memory: 8068MB RAM
Page File: 4178MB used, 11954MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
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Display Devices
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Card name: Intel(R) HD Graphics 4000
Manufacturer: Advanced Micro Devices, Inc.
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_05721028&REV_09
Display Memory: 1767 MB
Dedicated Memory: 2085 MB
Shared Memory: 3777 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO21ED
Native Mode: 1920 x 1080(p) (60.021Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2696 (English)
Driver Version: 8.951.9.1000
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/20/2012 01:31:54, 8087040 bytes
0
Comments
SimGuruBChick
Infinite Diversity, Infinite Combinations
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> You havnt posted the whole dxdiag so a lot of info is missing, all I can see from this is that your processor and ram should be good enough but you are let down on the HD4000 integrated graphics, its not supported and unlikely to run the game. Have you tried pushing all your settings to lowest before you go in game?>
I have intel HD 4000 graphics, it is not the problem as my game ran perfectly with intel HD 4000 so it is supported and it ran in high - medium settings.
Does it crash after a particular amount of time (= possibly hardware issue) or does it crash when you're doing something in particular or with a particular Sim or in a particular place?