Payment Failed yet I am still being charged and no games to show for it

jharpe08

Hi,

I tried to buy three games: The sims 3 Dragon Vally, Sims Medieval deluxe, and Spore. The problem said that the invoice failed, I checked and tried it again twice more and I still got the same message. All of my information was correct. I still want to buy those games but I do not want to be charged three times for them. It said failed but I still have a charge coming out of my bank account.

lil_slg

I'm sorry to hear you are being charged repeatedly with no I games to show for it :?

I would contact EA/Origin and explain the situation. You should be refunded and hopefully receive the games

jharpe08

I haven't found a number to contact them through. All I keep finding is facebook, twitter, and this forum. No number.

tkbluebasketball

Hi there! I am sorry about your charge! I have been through it! Here is the # for EA techincal support! 1 (866) 543-5435

Hope everything works out!

x4m1r4

I experienced it recently when I tried to purchase the Sims 4 Seasons. My card was charged 3 times for 2 transactions of a single expansion pack. Kinda frustrating and I have contacted the EA and was told that I will get my money refunded within 7-10 working days. I don't feel like getting the expansion for now (even though I want to play it as much as others) as I am not sure how stable will the payment gateway with all the hype about this new expansion...sigh...

EA_Lanna

Hi folks, I'm going to close this thread as it has been necro'd. If you are experiencing the same issue please get in touch with the EA Help Team asap for assistance. Thanks.