UPDATED 8/20: Crash can occur when uninstalling Lucky Palms «12...Next Go

SimGuruSarah_old

**UPDATE 8/20/12**
A fix for the Clearstory Window that can not be CAS-styled will be shipping in the Seasons patch. You do not need to purchase Seasons to get this fix, you just need to download the patch (which you'll want anyway, it adds swimming to base game! ;-))

This fix will patch the catalog version of the window to include a preset so that it is properly CAS-styable.

**UPDATE 7/31/12**
If you purchase/download Lucky Palms after 12pm PST 7/31 you will not experience the uninstall crash. The issue that was leading to the crash has been resolved and the Lucky Palms world updated on The Sims 3 Store.

Because uninstalling Lucky Palms can lead to the crash we do not recommend you update Lucky Palms if you already have it installed.

If you do choose to update please back-up your saved games before doing so and be sure to remove ALL Lucky Palms objects (which will require individually selecting each asset in the Launcher for uninstall)
Uninstalling Lucky Palms will remove any saved games in that world, so it is very important that you back up your Saves if you choose to uninstall. Please see the bottom of this post ("To Fully Uninstall Lucky Palms and All related objects") for steps to uninstall Lucky Palms and all of it's objects.

In addition to fixing the crash the updated version of Lucky Palms contains a fix for the Clearstory Window that was not CAS-stylable. We are working on a way to bring this fix to the community that will not require an uninstall of Lucky Palms, so please be patient. Again, we do not recommend you uninstall Lucky Palms since it can lead to a crash.

**Original Message**
We have discovered an issue that can occur when uninstalling Lucky Palms. If you uninstall Lucky Palms an error can occur that causes the launcher to crash on start-up.

We are working on a fix for this issue. In the meantime, if you plan to uninstall Lucky Palms please remove the World and be sure to uninstall the Heavenly Bells Slanted Columns individually via the Launcher (see steps below)

If you have uninstalled Lucky Palms and you are encountering a crash please delete the DCCache folder found here: Electronic Arts\The Sims 3
This will remove all installed content, but it will resolve the crash and you will be able to reinstall content via the launcher.

If you have any questions please post here and we will do our best to help.

To uninstall Lucky Palms:
1. Got to the Installed Content tab in the Launcher.
2. Search for the Heavenly Bells Slanted Column and select these assets – there are 3 - individually in the Launcher.

3. Find and select the check box for the Lucky Palms world as seen below.

4. Select the Uninstall button and wait for the uninstall success confirmation dialogue.



To Fully Uninstall Lucky Palms and All related objects:
1. Go to Electronic Arts/ The Sims 3 and search for the Saves folder.
2. Move or Copy the Saves folder to your desktop.
3. Open the launcher and select Lucky Palms and the following objects to uninstall:
• Weather Blocker
• Wind Turbine (3 versions all same name)
• Dustin ’Rocks
• Trashcan
• Desert Arms military Base
• The Wong Way Bistro Chair
• Desert Diner
• Athletic Announcement Sign
• Prickly Pear Cactus
• Prickly Pear Cactus with Fuchsia Flowers
• Prickly Pear Cactus with Yellow Flowers
• Prickly Pear Cactus with Orange Flowers
• Pier Piece l
• Pier Piece ll
• Pier Piece lll
• Pier Piece lV
• Clearstory 3-Tier Window
• Yucca Plant with Blossoms
• Yucca Plant without Blossoms
• Desert Debris
• Desert Oasis Hot Tub
• Mesquite Tree
• Mesquite Shrubbery
• Area-52 Test Labs
• Goody’s Groceries
• Sahara Corporate Headquarters
• Custer’s Cattle Guard
• Modern Mailbox
• Small Dustin’Rocks
• Heavenly Bells Slanted Column (3 versions with same name)
• Silver Swallow Day Spa
• The Warehouse
• The Solitary Novel
• City Hall
• Local Law Enforcement
• Contemporary Curtains by Dave
• Lucky Llamas Stadium
• Mysterious Modern Masterpiece
• Palm Royal
• Desert Palm Tree
• The fortunate Fool’s Suit
• Wishing Well
• The Sun’s Garden
• Brittlebrush Academy
• Sectional Cement Fence
• Clearstory Rectangular Window
• Joshua Tree
• The Wong Way Bistro Table
• Lucky Eight Ball Dress
• Imagine That! Theater
• 7 (Casino Venue) (Gold Version only)
• Nectar is Necessary Bar (Gold Version only)
• Casino Column (3 Versions same name) (Gold Version only)
• Nectar is Necessary Barstool (Gold Version only)
• Triple Riches Slots O’Jackpots Slot Machine (Gold Version only)
• Hit’em harder Blackjack Table (Gold Version only)
• Simoleans in Love Fountain (Gold Version only)
• The Lucky Simolean Casino Sign (Gold Version only)
• The Window to Prosperity (Gold Version only)
• The Not-So-Modern Wall Sculpture (Gold Version only)
• Lucky’n’Love-seat (Gold Version only)

4. Remove the older Version of Lucky Palms from the Downloads folder (if applicable).
5. Download the updated version of Lucky Palms from the Store.
6. Install Lucky Palms.
7. Place the Saves folder back into Electronic Arts/ The Sims 3.

bunbunnyny

Thank you so much for warning us of this! I've been hearing several friends of mine complaining lately about their Launchers not working!

I will tell people that I know about this! 8) :thumbup:

kaminagaya1967

Thanks for the post SimGuruSarah.

I have a question regarding Lucky Palms, Pls read this thread,

http://forum.thesims3.com/jforum/posts/list/559258.page

Could you please tell me if this is a problem or not?

Thank you.

SimGuruSarah_old

kaminagaya1967 wrote:

Thanks for the post SimGuruSarah.

I have a question regarding Lucky Palms, Pls read this thread,

http://forum.thesims3.com/jforum/posts/list/559258.page

Could you please tell me if this is a problem or not?

Thank you.

I'm afraid our QA has not been able to reproduce this issue, we do not know what is causing it.

kaminagaya1967

ok, so this is not a sandstorm or fog.
Well, At least they know this issue...
Thanks,SimGuruSarah.

AznSensei

Thank you for informing us of this, I appreciate it ^-^

crinrict

Unlike other worlds, LP has a Object file and a world file.

Do we need to uninstall them both and why is that ?

murfeel

Are there possibly any errors caused by INSTALLING the world?

My problem with LP, if anyone's intersted: http://forum.thesims3.com/jforum/posts/list/559578.page#8984856

ivinian

Thanks for the heads-up What did instruction step 2 mean by "there are 3 assets"? There are 3 of these Heavenly Bells columns I have to find?

If I don't need to uninstall LP, can I just disregard this whole thing?

Ashcroft31

yea i thought it wasn't me, i tried this world for around an hour or so just to get a general feel of it, and i couldn't adapt at that point so i decided to ditch it and upon uninstalling it i game across the launcher malfunction which no matter what i did or tried it wasn't going to have it

so in the end i landed up un-authorizing all parts of the main game and removed all installed store content backed up sunset valley and the library files then uninstalled all games and i mean all 13 parts of it

then went through the registry database and cleared everything in relation to sims 3 and origin then deleted all files and folders in ProgramData and AppsData as well as Program Files and a few other spots as well

and this was before i could reinstall the game again, and also i was just saying to a couple of colleagues i actually broke the game "Woohoo" after all this time i actually found something that broken the game

but i'm all fixed again bar a couple of store items which is showing as installed both through the launcher and the store dashboard but not showing up in the build/buy mode so thats over to you guy's to work on

other than that thanks for the confirmation on the malfunction of the world

and keep up the good work

SimGuruSarah_old

ivinian wrote:

Thanks for the heads-up What did instruction step 2 mean by "there are 3 assets"? There are 3 of these Heavenly Bells columns I have to find?

If I don't need to uninstall LP, can I just disregard this whole thing?

Correct, there are three Heavenly Bells column assets. There is the one story version, the two story version, and the three story version.

If you don't need to uninstall Lucky Palms then you should be fine.

Tiki5872

Seems there are always issues where things need to be un-installed. It would be less frustrating if things where easier to find in that "black hole" of a launcher! I dread having to sit here and now spend time scrolling through the endless sea of items looking for these particular things to un-install!! :evil: I really wish that things would at least list alphabetically, by date, or something that made sense!


I went through the whole launcher and did not find these 3 Heavenly Bell Arches only Lucky Palms itself. I only just knew of this issue because my husband built me a new PC and I was re-installing all my store content, but Lucky Palms would not install. My game is not crashing and is running fine otherwise.. only that I have a world I paid for that I can't now install! Is there close to being a resolution to this, as I would like to use what I paid for?

wellys

I would just like to say it is not helpful posting this here, it should be posted(or a pop up should appear) when you download it to let you know it might not work. Your solution doesn't work as i cant install Lucky palms, Late night and Starlight shores. However Hidden springs, Appaloosa plains, Twinbrock and world adventure towns will install. I would really like it if EA would fix this problem as im paying money for something that doesn't work witch i find outrageous, and highly unprofessional, i feel as if im being ripped off and i will stop playing sims if you don't respond.

SimGuruSarah_old

I'm afraid I don't know why you can't install wellys. The Lucky Palms issue is a problem with the game that happens after you uninstall Lucky Palms, so it is probably unrelated to the issues you are experiencing. I would suggest you post in the Technical Discussions forum and hopefully someone more familiar with install issues can help you.

michellehilbrand

This is one problem I won't have. LP is the best town ever. It has cured me of my Sims 2 addiction.

Tiki5872

michellehilbrand wrote:

This is one problem I won't have. LP is the best town ever. It has cured me of my Sims 2 addiction.

You won't be so happy if for some reason you need to re-install it.

eilian

SimGuruSarah wrote:

To Fully Uninstall Lucky Palms and All related objects:
1. Go to Electronic Arts/ The Sims 3 and search for the Saves folder.
2. Move or Copy the Saves folder to your desktop.
3. Open the launcher and select Lucky Palms and the following objects to uninstall:
• Weather Blocker
• Wind Turbine (3 versions all same name)
• Dustin ’Rocks
• Trashcan
• Desert Arms military Base
• The Wong Way Bistro Chair
• Desert Diner
• Athletic Announcement Sign
• Prickly Pear Cactus
• Prickly Pear Cactus with Fuchsia Flowers
• Prickly Pear Cactus with Yellow Flowers
• Prickly Pear Cactus with Orange Flowers
• Pier Piece l
• Pier Piece ll
• Pier Piece lll
• Pier Piece lV
• Clearstory 3-Tier Window
• Yucca Plant with Blossoms
• Yucca Plant without Blossoms
• Desert Debris
• Desert Oasis Hot Tub
• Mesquite Tree
• Mesquite Shrubbery
• Area-52 Test Labs
• Goody’s Groceries
• Sahara Corporate Headquarters
• Custer’s Cattle Guard
• Modern Mailbox
• Small Dustin’Rocks
• Heavenly Bells Slanted Column (3 versions with same name)
• Silver Swallow Day Spa
• The Warehouse
• The Solitary Novel
• City Hall
• Local Law Enforcement
• Contemporary Curtains by Dave
• Lucky Llamas Stadium
• Mysterious Modern Masterpiece
• Palm Royal
• Desert Palm Tree
• The fortunate Fool’s Suit
• Wishing Well
• The Sun’s Garden
• Brittlebrush Academy
• Sectional Cement Fence
• Clearstory Rectangular Window
• Joshua Tree
• The Wong Way Bistro Table
• Lucky Eight Ball Dress
• Imagine That! Theater
• 7 (Casino Venue) (Gold Version only)
• Nectar is Necessary Bar (Gold Version only)
• Casino Column (3 Versions same name) (Gold Version only)
• Nectar is Necessary Barstool (Gold Version only)
• Triple Riches Slots O’Jackpots Slot Machine (Gold Version only)
• Hit’em harder Blackjack Table (Gold Version only)
• Simoleans in Love Fountain (Gold Version only)
• The Lucky Simolean Casino Sign (Gold Version only)
• The Window to Prosperity (Gold Version only)
• The Not-So-Modern Wall Sculpture (Gold Version only)
• Lucky’n’Love-seat (Gold Version only)

So on top of finding all these things in a launcher that has no organization whatsoever, I have to first do the "dcdb0.ebc replacement trick" to even be able to uninstall LP & related objects because LP shows as NOT installed in my launcher right now.

EA... !!!! *sigh* :X

BerryBomber

Ok, I have an issue with Lucky Palms.

I bought the normal Lucky Palms as I bought the Casino before. I get my game running into my old town of Sunset Valley to save some of the old familys to bring over to Lucky Palms. When I started Lucky Palms it looked amazing! I placed some EP lots and the Casino into the town... then my computer froze up randomly! This has NEVER happened before with other towns, but I restarted and loaded the Sims again thinking it was just a error or something. I started Lucky Palms again and started to place the lots again... and my computer froze up again! By now im thinking it has to be something with Lucky Palms. I tried again... froze. Again... froze.

Now I keep saving as I place lots in case this happens. I decided to play a family thinking maybe Lucky Palms just needs to run for a little bit. Froze again... and again. Now im incredibly annoyed with restarting my computer. Is anyone else having a similar problem or know a solution? Should I just reinstall it?

I have no CC at all, all EPs and SPs except KP Sweets and Diesel, quite a bit of store content, and my computer itself is running fine with the latest equipment and plays other Sims towns and other games just fine.

kennefbby

Okay I Uninstalled Lucky Palms Today Without The Knowledge That I Would Crash Upon Deleting It . Now That The Game Launcher Wont Open , Is There Anything Possible That I Will Able To Do ? Or Is It Just Done...?

SimGuruSarah_old

kennefbby wrote:

Okay I Uninstalled Lucky Palms Today Without The Knowledge That I Would Crash Upon Deleting It . Now That The Game Launcher Wont Open , Is There Anything Possible That I Will Able To Do ? Or Is It Just Done...?

If you have uninstalled Lucky Palms and you are encountering a crash please delete the DCCache folder found here: Electronic Arts\The Sims 3
This will remove all installed content, but it will resolve the crash and you will be able to reinstall content via the launcher.

Spasim12

Thanks for posting this information before we all find out the hard way.

I have a problem with the launcher. It does not show everything I have downloaded. But the items are in the game! For example, mylauncher tells me I do not have LP downloaded, but when I get in the game, I have a great time in LP. I just went through all installed objects - no LP objects!! But they are in the game!! I want to avoid a crash, so any ideas?

SimGuruSarah_old

Spasim12 wrote:

Thanks for posting this information before we all find out the hard way.

I have a problem with the launcher. It does not show everything I have downloaded. But the items are in the game! For example, mylauncher tells me I do not have LP downloaded, but when I get in the game, I have a great time in LP. I just went through all installed objects - no LP objects!! But they are in the game!! I want to avoid a crash, so any ideas?

Unfortunately if you have a lot of content it will not display in the launcher. If you wish to uninstall Lucky Palms your best course of action would be to delete the DCCache folder which will remove ALL downloaded content. You would then need to reinstall Store content again.

45rpm

Sarah I dont understand why all items dont show in the launcher and many show as not being installed when they are.
What is the reason for this.
EA wants us to buy these items but its not very godo when they look like they are not installed and you cant find half of them as the
ingame helter skelter method of placed installed items is terrible.

eilian

SimGuruSarah wrote:

Unfortunately if you have a lot of content it will not display in the launcher. If you wish to uninstall Lucky Palms your best course of action would be to delete the DCCache folder which will remove ALL downloaded content. You would then need to reinstall Store content again.

Unfortunate, indeed.

I was under the impression this was a problem with the launcher and was hoping it would be fixed at some point.

But this almost seems like it's known and intentional? Or at the very least, known and accepted by EA? Please say there's a plan to fix this.

If everything we purchased from the store was glitch free and never needed to be uninstalled, it wouldn't be such a headache. It's been hard enough just finding objects in the long list of installed items, now all the latest items/sets I've purchased (and I assume everything I purchase in the future) won't even BE on the list. *sigh*

I'm not a complainer and can live with the small stuff, and I could even live with this thinking EA was working on it. Are they working on it? :-)

Trouble1122

I probably have a dumb question. I just got a new computer and will be putting The Sims 3 on there within the next couple of days. I own Lucky Palms and bought it before the world was fixed/updated. so once I get the sims 3 on my new computer, if I download Lucky Palms from my purchase history to my new computer, will the crash problem still be a problem or will it download the fixed version?

jenny0786

Ok. I deleted my DCCache folder. Now if I re download my Lucky Palms gold edition from my store purchase history will I encounter the same problems?? Please help me. I do not want to re install LP unless I know I will not have any problems. Thank you very much.