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There was an error while downloading content. Please see the Log for more details

The hair i bought from the store doesn't even show up , i just click download on the site , wait a little and pops up a message

"There was an error while downloading content. Please see the Log for more details"

And were can I see the log ? some people say it's besides the picture of the hair but the hair isin't even in my downloads.

Comments

  • VictoriouspeopleVictoriouspeople Posts: 13
    edited April 2012
    somebody please. Dreadful that people have to go through this after paying for these.
  • tombishtombish Posts: 1
    edited June 2012
    My thing is doing the same thing with the tablet 6000 and it was 500 simpoints!! R U KIDDING ME!! i am looking for a answer too will let you know when i find one.
  • xtinagaga97xtinagaga97 Posts: 600 Member
    edited June 2012
    the log is in your sims 3 folder in documents its called like launcherlog and its a text file
    giphy.gif
  • ApeyDoodlesApeyDoodles Posts: 6
    edited July 2012
    Hi there. I found the launcher log but I don't know what to do once I've found it. All it says is "Store Download Failure. Download manifest server error.||||
    2012/07/10|21:02:43|OFB-SIM3:50554|"

    So what do I do?
  • kchio31kchio31 Posts: 3 New Member
    edited November 2012
    I have the same error, and in the log found this:

    2012/11/10|22:00:52|assetId: 6619666|Exchange Download Failure. Http status error||HTTP status error: 403|http://llnw.thesims3.com/sims3_asset/sims3_asset/package/shard003/000/066/612/50/0xdcffd0ebcafe1f9a4a790588d51b9304.package|Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|

    What should I do to correct it??
    Thanks in advance
  • Jaiall2Jaiall2 Posts: 1
    edited February 2013
    Hi guys, I was getting the same error message. I just updated my game, and now its letting me downloaded the content I bought. (: Hope this helps!
  • NinaLedNinaLed Posts: 11
    edited June 2013
    im having the same problem and i foun the log and the txt document thin and dont know what to do after that, help plz!
    for the log txt i have just look @ to days date fails not the others. it should be @ the end of the log list...
    ;this is what my txt document log says:
    2012/12/01|14:40:28|C:\Users\Nina\AppData\Local\Temp\tsl1354372824.tmp|Upload Failure. Exchange error|A system error has occurred|||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/26|02:30:08|C:\Users\Nina\AppData\Local\Temp\tsl1356488887.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/26|02:30:18|C:\Users\Nina\AppData\Local\Temp\tsl1356488898.tmp|Upload Failure. Failed to convert media||||
    2012/12/26|02:55:20|C:\Users\Nina\AppData\Local\Temp\tsl1356490399.tmp|Upload Failure. Failed to convert media||||
    2012/12/26|02:55:26|C:\Users\Nina\AppData\Local\Temp\tsl1356490406.tmp|Upload Failure. Failed to convert media||||
    2012/12/26|03:00:57|C:\Users\Nina\AppData\Local\Temp\tsl1356490736.tmp|Upload Failure. Failed to convert media||||
    2012/12/26|18:24:45|C:\Users\Nina\AppData\Local\Temp\tsl1356546281.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/26|18:26:59|C:\Users\Nina\AppData\Local\Temp\tsl1356546415.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|18:51:00|C:\Users\Nina\AppData\Local\Temp\tsl1356634140.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/27|18:55:44|C:\Users\Nina\AppData\Local\Temp\tsl1356634423.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|18:56:12|C:\Users\Nina\AppData\Local\Temp\tsl1356634451.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:10:19|C:\Users\Nina\AppData\Local\Temp\tsl1356635238.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:10:28|C:\Users\Nina\AppData\Local\Temp\tsl1356635248.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:11:19|C:\Users\Nina\AppData\Local\Temp\tsl1356635259.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:11:28|C:\Users\Nina\AppData\Local\Temp\tsl1356635273.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:18:48|C:\Users\Nina\AppData\Local\Temp\tsl1356635808.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:21:20|C:\Users\Nina\AppData\Local\Temp\tsl1356635906.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:21:26|C:\Users\Nina\AppData\Local\Temp\tsl1356635959.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:22:20|C:\Users\Nina\AppData\Local\Temp\tsl1356635966.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:24:57|C:\Users\Nina\AppData\Local\Temp\tsl1356636167.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|19:24:57|C:\Users\Nina\AppData\Local\Temp\tsl1356636174.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:28:11|C:\Users\Nina\AppData\Local\Temp\tsl1356647110.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/27|22:28:18|C:\Users\Nina\AppData\Local\Temp\tsl1356647118.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:29:11|C:\Users\Nina\AppData\Local\Temp\tsl1356647124.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:29:18|C:\Users\Nina\AppData\Local\Temp\tsl1356647131.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:41:19|C:\Users\Nina\AppData\Local\Temp\tsl1356647898.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:41:26|C:\Users\Nina\AppData\Local\Temp\tsl1356647906.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:42:19|C:\Users\Nina\AppData\Local\Temp\tsl1356647922.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:42:26|C:\Users\Nina\AppData\Local\Temp\tsl1356647932.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:47:28|C:\Users\Nina\AppData\Local\Temp\tsl1356648328.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:49:03|C:\Users\Nina\AppData\Local\Temp\tsl1356648423.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:56:08|C:\Users\Nina\AppData\Local\Temp\tsl1356648814.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:56:09|C:\Users\Nina\AppData\Local\Temp\tsl1356648822.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:56:09|C:\Users\Nina\AppData\Local\Temp\tsl1356648833.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:56:09|C:\Users\Nina\AppData\Local\Temp\tsl1356648847.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:56:09|C:\Users\Nina\AppData\Local\Temp\tsl1356648788.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:56:15|C:\Users\Nina\AppData\Local\Temp\tsl1356648795.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:57:09|C:\Users\Nina\AppData\Local\Temp\tsl1356648802.tmp|Upload Failure. Failed to convert media||||
    2012/12/27|22:57:15|C:\Users\Nina\AppData\Local\Temp\tsl1356648809.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|19:43:10|C:\Users\Nina\AppData\Local\Temp\tsl1356723670.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/28|19:43:17|C:\Users\Nina\AppData\Local\Temp\tsl1356723677.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|19:45:10|C:\Users\Nina\AppData\Local\Temp\tsl1356723770.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|19:45:28|C:\Users\Nina\AppData\Local\Temp\tsl1356723808.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|19:56:12|C:\Users\Nina\AppData\Local\Temp\tsl1356724443.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|19:57:03|C:\Users\Nina\AppData\Local\Temp\tsl1356724451.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|19:57:12|C:\Users\Nina\AppData\Local\Temp\tsl1356724459.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:06:00|C:\Users\Nina\AppData\Local\Temp\tsl1356725040.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:17:05|C:\Users\Nina\AppData\Local\Temp\tsl1356725704.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:19:49|C:\Users\Nina\AppData\Local\Temp\tsl1356725869.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:34:03|C:\Users\Nina\AppData\Local\Temp\tsl1356726722.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:40:03|C:\Users\Nina\AppData\Local\Temp\tsl1356727082.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:41:15|C:\Users\Nina\AppData\Local\Temp\tsl1356727154.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:46:15|C:\Users\Nina\AppData\Local\Temp\tsl1356727454.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:49:11|C:\Users\Nina\AppData\Local\Temp\tsl1356727630.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:52:55|C:\Users\Nina\AppData\Local\Temp\tsl1356727855.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|20:53:02|C:\Users\Nina\AppData\Local\Temp\tsl1356727862.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:00:05|C:\Users\Nina\AppData\Local\Temp\tsl1356728284.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:08:59|C:\Users\Nina\AppData\Local\Temp\tsl1356728818.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:30:25|C:\Users\Nina\AppData\Local\Temp\tsl1356730044.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:30:33|C:\Users\Nina\AppData\Local\Temp\tsl1356730052.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:31:25|C:\Users\Nina\AppData\Local\Temp\tsl1356730061.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:31:33|C:\Users\Nina\AppData\Local\Temp\tsl1356730067.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:54:14|C:\Users\Nina\AppData\Local\Temp\tsl1356731533.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/28|21:54:22|C:\Users\Nina\AppData\Local\Temp\tsl1356731542.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|21:58:52|C:\Users\Nina\AppData\Local\Temp\tsl1356731812.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:13:29|C:\Users\Nina\AppData\Local\Temp\tsl1356732664.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:13:30|C:\Users\Nina\AppData\Local\Temp\tsl1356732629.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:13:37|C:\Users\Nina\AppData\Local\Temp\tsl1356732636.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:14:30|C:\Users\Nina\AppData\Local\Temp\tsl1356732647.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:14:37|C:\Users\Nina\AppData\Local\Temp\tsl1356732657.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:23:45|C:\Users\Nina\AppData\Local\Temp\tsl1356733295.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:23:45|C:\Users\Nina\AppData\Local\Temp\tsl1356733245.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:23:54|C:\Users\Nina\AppData\Local\Temp\tsl1356733254.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:24:45|C:\Users\Nina\AppData\Local\Temp\tsl1356733265.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:24:54|C:\Users\Nina\AppData\Local\Temp\tsl1356733272.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:42:18|C:\Users\Nina\AppData\Local\Temp\tsl1356734418.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:49:52|C:\Users\Nina\AppData\Local\Temp\tsl1356734872.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|22:55:29|C:\Users\Nina\AppData\Local\Temp\tsl1356735208.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|23:16:50|C:\Users\Nina\AppData\Local\Temp\tsl1356736457.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|23:16:50|C:\Users\Nina\AppData\Local\Temp\tsl1356736429.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|23:16:56|C:\Users\Nina\AppData\Local\Temp\tsl1356736436.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|23:17:50|C:\Users\Nina\AppData\Local\Temp\tsl1356736443.tmp|Upload Failure. Failed to convert media||||
    2012/12/28|23:17:56|C:\Users\Nina\AppData\Local\Temp\tsl1356736451.tmp|Upload Failure. Failed to convert media||||
    2012/12/29|22:44:04|C:\Users\Nina\AppData\Local\Temp\tsl1356820924.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2012/12/29|23:12:06|C:\Users\Nina\AppData\Local\Temp\tsl1356822606.tmp|Upload Failure. Failed to convert media||||
    2012/12/29|23:15:26|C:\Users\Nina\AppData\Local\Temp\tsl1356822805.tmp|Upload Failure. Failed to convert media||||
    2012/12/29|23:19:04|C:\Users\Nina\AppData\Local\Temp\tsl1356823024.tmp|Upload Failure. Failed to convert media||||
    2012/12/30|02:58:48|C:\Users\Nina\AppData\Local\Temp\tsl1356836208.tmp|Upload Failure. Failed to convert media||||Build Version: 15.0.135.019001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/03/23|22:11:43|C:\Users\Nina\AppData\Local\Temp\tsl1364076692.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/04/01|19:12:03|C:\Users\Nina\AppData\Local\Temp\tsl1364843522.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-31.jpg|Upload Failure. Failed to convert media||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-30.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-3.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-29.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-28.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-27.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-26.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-25.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-24.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-23.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-22.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-21.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-20.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-2.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-19.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-18.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-17.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-16.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-15.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-14.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-12.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-13.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-11.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-10.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-9.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|16:24:13|C:\Users\Nina\Documents\Electronic Arts\The Sims 3\Screenshots\Screenshot-8.jpg|Upload Failure. Failed to convert media||||
    2013/04/21|17:23:54|C:\Users\Nina\AppData\Local\Temp\tsl1366565032.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/04/21|17:40:38|C:\Users\Nina\AppData\Local\Temp\tsl1366566035.tmp|Upload Failure. Exchange error|A system error has occurred|||
    2013/05/10|22:15:11|C:\Users\Nina\AppData\Local\Temp\tsl1368224060.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/05/12|20:14:13|C:\Users\Nina\AppData\Local\Temp\tsl1368389610.tmp|Upload Failure. Cannot acquire encrypted credentials.||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/05/12|20:19:54|C:\Users\Nina\AppData\Local\Temp\tsl1368389890.tmp|Upload Failure. Http status error||HTTP status error: 0||
    2013/06/12|17:25:44|OFB-SIM3:65352|Store Download Failure. Download manifest server error.||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/12|17:56:56|OFB-SIM3:64521|Store Download Failure. Download manifest server error.||||
    2013/06/12|19:13:35|C:\Users\Nina\AppData\Local\Temp\tsl1371064364.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/12|19:13:37|C:\Users\Nina\AppData\Local\Temp\tsl1371064379.tmp|Upload Failure. Failed to resolve upload manifest||||
    2013/06/13|19:52:01|C:\Users\Nina\AppData\Local\Temp\tsl1371153119.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/14|19:14:02|C:\Users\Nina\AppData\Local\Temp\tsl1371237240.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/16|02:11:22|C:\Users\Nina\AppData\Local\Temp\tsl1371348681.tmp|Upload Failure. Failed to resolve upload manifest||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/16|02:13:08|C:\Users\Nina\AppData\Local\Temp\tsl1371348787.tmp|Upload Failure. Failed to resolve upload manifest||||
    2013/06/21|17:53:56|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/21|17:53:57|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
    2013/06/21|17:54:50|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
    2013/06/21|17:54:51|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
    2013/06/21|18:08:28|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/21|18:08:31|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
    2013/06/21|18:09:12|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
    2013/06/21|18:18:03|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||Build Version: 16.0.136.020001|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|
    2013/06/21|18:18:29|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
    2013/06/21|18:19:55|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
    2013/06/21|18:20:25|OFB-SIM3:65189|Store Download Failure. Download manifest server error.||||
  • NinaLedNinaLed Posts: 11
    edited June 2013
    cause i just bought the stander Dragon Valley pack and i have the sim points that came with it but cant get the rest of the pack! for the log txt i have just look @ to days date fails not the others. it should be @ the end of the log list...


  • cutelilusagicutelilusagi Posts: 17
    edited June 2013
    I think I am having a similar issue. At first I was having trouble patching, so I did it manually and the patch worked but then my game would go to the black screen as if it was to load, but then would crash. So, I uninstalled and reinstalled the base game which worked.

    However, now I can't install my downloaded content back into my game! >-< Does anyone know what to do?
  • NinaLedNinaLed Posts: 11
    edited June 2013
    wish i could help you but im a newcomer, i joined sims around november 2012
  • efcroninefcronin Posts: 1,050 New Member
    edited June 2013
    This happened to me last year. Did you install the latest patch? Sometimes if your game is not patched, the store won't allow you to install certain content as it is dependent on the patch to work in game.

    Edited to add: The store also has to be patched as well, if that helps.
  • NinaLedNinaLed Posts: 11
    edited June 2013
    Yeah i did and then when i go back to playing the game it tells me i didnt or well to install another patch. so im getting island paradise, pets and university life should i add them to sims or wait till i fix the problem ?
  • NinaLedNinaLed Posts: 11
    edited June 2013
    how do u get the store patched? :?:
  • MissKate8MissKate8 Posts: 837 New Member
    edited June 2013
    go into the file sims launcher log file (documents>electronic Arts> sims 3) and you will see what the issue is. From there I guess you need to tell what it says to customer support.
  • NinaLedNinaLed Posts: 11
    edited June 2013
    where do i find customer support or contact info. :?:
    what is it talking about with this and how do i do that: Updated appropriate clothing to be selectable as Outerwear when playing with The Sims 3 Seasons.Disabled random selection on some pieces of clothing so Sims won’t use them unless specifically directed to.
    Fixed an issue where users were not seeing the cake slice that came with the Happily Ever Frosted wedding cake in Monte Vista.
    Fixed an issue where users were missing several Create-A-Sim assets, including the La Dolce Vita Updo and Tuscan Hat from Monte Vista.
  • efcroninefcronin Posts: 1,050 New Member
    edited June 2013
    Nina - were you ever able to patch your game to 1.55 (the latest patch released last week)?
  • NinaLedNinaLed Posts: 11
    edited June 2013
    where do i find that? and i dont know if i have it or not. the latest thing it says in the patch folder under sims is:
    ContentPatch.Package 6/24/13 10:09 pm
  • NinaLedNinaLed Posts: 11
    edited June 2013
    *A game restart is required for updates made while the game is running.
    how do u do that?
  • NinaLedNinaLed Posts: 11
    edited June 2013
    how do u get to customer support and tell them the problem?
  • NinaLedNinaLed Posts: 11
    edited July 2013
    so i got Dragon valley to download, i dont know what happened to make it download , but my friends mom got it to download so now im really happy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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